Email service@cedarwellen.com within 30 calendar days after delivery. Please include your order number, the item you wish to return, and a concise reason for the request. If relevant, include clear photographs.

We review return requests before an item is sent back. If a return is approved, we will provide the applicable return instructions. Do not send merchandise back before receiving instructions from our support team.

To be eligible, items should be returned in the condition directed by our support team, with original packaging where reasonably available. Eligibility may be affected if an item has been used, altered, damaged after delivery, or returned without authorization.

Once a refund is approved, it is normally processed within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Contact us promptly if an item arrives damaged, incorrect, defective, or incomplete. Include your order number and clear photos of the item, packaging, shipping label, and issue where appropriate.

For return and refund questions, contact service@cedarwellen.com or call +86 135 1044 2370.